Generative AI solution for your Contact Centre.
SERVICES
We are a pioneer in AI-driven digital contact centre solutions revolutionising customer support. We harness the power of cutting-edge Artificial Intelligence (AI) and Interactive Voice Response (IVR) technologies.
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Generative AI
for IVR
Our generative AI chatbots can be integrated into Microsoft Teams, Webex or Zoom to handle routine customer inquiries and tasks to provide human-like responses to frequently asked questions. This automation ensures quicker response times and 24/7 availability for customers.
02
Interoperable AI Calling Bots
uConnect.ai's models can support multiple languages, enabling contact centres to provide customer support to a global audience without the need for extensive language training for agents.
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Multi-lingual Support
Recording allows organisations to monitor the quality of IVR interactions. By reviewing recorded conversations, organisations can assess the accuracy of information provided, the clarity of IVR prompts, and the overall customer experience.
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Recording & filing of data
uConnect.ai can analyze large volumes of customer interactions to extract valuable insights and trends. Contact center managers can use this data to optimize processes, identify training needs, and make data-driven decisions.
05
Analytics & Insights
All about
uConnect.ai
ABOUT
Introducing uConnect.ai, a pioneer in AI-driven digital contact centre solutions revolutionising customer support. At uConnect.ai, we harness the power of cutting-edge Artificial Intelligence (AI) and Interactive Voice Response (IVR) technologies to create unparalleled conversational customer experiences.
In today's fast-paced digital landscape, exceptional customer support is paramount. Our AI-based digital contact centre is designed to meet the demands of modern consumers. Through natural language processing and advanced machine learning, we enable businesses to deliver personalised and efficient customer interactions at scale.
Our IVR system seamlessly engages customers, intelligently routing inquiries and providing immediate assistance, 24/7. With a focus on enhancing customer satisfaction and reducing operational costs, we empower businesses to optimize their support processes.
Join us on the journey to redefine customer support in the digital age. Elevate your customer engagement, boost operational efficiency, and gain invaluable insights into customer behavior. Experience the future of conversational customer support with uConnect.ai. Let's shape the future of customer interactions together.
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Automated Responses: uConnect.ai with Microsoft Teams, Zoom, CISCO Webex handle routine inquiries, freeing human agents for complex issues, ensuring quick responses, and offering 24/7 availability.
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Natural Language Understanding: Generative AI with NLP comprehends and responds contextually, fostering natural and engaging customer-agent interactions.
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Personalised Recommendations: AI analyzes customer data to provide tailored product suggestions, enhancing the customer experience and upselling opportunities.
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Multilingual Support: AI supports multiple languages, enabling global customer support without extensive agent language training.
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Continuous Learning: AI learns from interactions, improving responses over time, ensuring better query resolution.
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Analytics and Insights: AI analyzes interactions, offering valuable insights to optimize processes and inform data-driven decisions.
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Seamless Integration: Integrating AI into Microsoft Teams streamlines collaboration and knowledge sharing within the familiar Teams interface.
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Scalability: AI scales to match contact center demands, handling peak volumes efficiently to minimize customer wait times.
Our goal is to enable your Contact Centre with cutting edge technology
APPROACH
We start with a thorough needs assessment, technology review, data-driven development, seamless integration, and ongoing optimisation, aiming to deliver efficient, customer-centric solutions with scalability and compliance.
Strength that speaks for itself
BENEFITS
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Availability
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Efficiency
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Trust
What our clients are saying
TESTIMONIALS
Leah Yurfset
"Our customer service has been transformed —efficient, responsive, and a true game-changer."
Roy Gold
"Their innovative IVR solutions have set a new standard for customer engagement and support."
Nela Yliuay
"The seamless integration of their IVR solutions with Microsoft Teams has revolutionised our operations."
You're probably
wondering...
FAQ
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What is an FAQ section?An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
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Why do FAQs matter?FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
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Where can I add my FAQs?FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
